SHIPPING FAQs

SHIPPING FAQS

  • We charge a simple, flat rate of £3.95 for delivery on all UK orders. If your order total comes to £30 or more, UK delivery is completely free!

  • We ship all of our orders using Royal Mail Tracked 48. This means your items are fully tracked from our studio to your front door.

    • Processing time: We pack and dispatch orders within 1–2 business days. (preorders will be processed and delivered according to the estimated date given)

    • Delivery time: Once dispatched, Royal Mail Tracked 48 typically takes 2–3 business days to arrive.

  • As soon as your order is packed and dispatched, you will receive an automated email containing your Royal Mail tracking link. You can click this link to view delivery updates, see an estimated delivery time slot, or view your delivery confirmation photo.

  • We currently only ship within the UK. However, we hope to open up international delivery in the future!

returns & damages policy

  • We want you to love your items! If you change your mind, you can return any unused product in its original, unopened packaging within 14 days of delivery for a full refund (excluding original shipping costs).

    Please note: Due to their nature, custom or personalized items cannot be returned unless they arrive damaged.

  • To return an item, please email us at hello @ theworstbook.com with your order number. Once approved, you will need to mail the package back to us. We highly recommend using a trackable service (like Royal Mail Tracked 48), as we cannot issue a refund for items lost on their way back to us. Customers are responsible for the cost of return postage.

    • We package our prints, books, and calendars carefully in heavy-duty cardboard and board-backed envelopes to prevent bending. However, we know accidents can happen in transit.

      If your item arrives damaged, please email us within 48 hours of delivery at hello @ theworstbook.com with:

      • Your order number

      • Clear photos of the damaged item

      • Clear photos of the outer packaging (this helps us raise a claim with Royal Mail)

      Once we review the photos, we will gladly arrange a free replacement or a full refund.

  • As soon as your order is packed and dispatched, you will receive an automated email containing your Royal Mail tracking link. You can click this link to view delivery updates, see an estimated delivery time slot, or view your delivery confirmation photo.

  • Once your return is received and inspected, we will process your refund back to your original payment method. This typically takes 3–5 business days to clear, depending on your bank.